We offer shipping services to all Australian states except Tasmania. Once an order is placed, it typically ships within 2-4 days, although we strive to expedite the process whenever possible.
Please note that our plants currently ship from our greenhouse located in Queensland, which may result in delivery times of 3-5 business days depending on the final destination. Please also be aware that during inclement weather conditions, shipping may be delayed for the safety of your plant.
Shipping costs are determined by the distance traveled and the total size of your cart, starting at $10. Orders over $150 (excluding third-party merchandise) qualify for free shipping. Once a package has been dispatched, shipping fees are non-refundable.
We don't accept returns for plant orders, because why would you ever return a friend?
However, if your plant or planter arrives damaged, please let us know as soon as possible by sending an email to email@example.com, along with photos of the damage, and we will make it right for you.
Please note that we do not accept returns on accessories, supplies, or merchandise.